Client Case Study

How Diverse Staffing Simplified Staffing Operations and Improved Workforce Stability for a Global Packaging Manufacturer

Client Information

Client:

A Global Leader in Reusable Plastic Packaging

Industry:

Logistics

Location:

Edinburgh, IN

Client Size

1,400 Employees Globally

The Challenge

Managing a workforce across global operations is complex—especially when staffing is fragmented. Before partnering with Diverse Staffing, the client was juggling 4–5 different staffing vendors, each with its own processes, markups, and communication gaps. Their HR team was overwhelmed, dealing with:

Vendor Chaos

Too many staffing partners led to inconsistent pricing and disorganized ordering.

Lack of Oversight

No centralized reporting led to compliance and visibility issues.

Turnover Trouble

Screening inconsistency made it hard to retain reliable, qualified talent.

The Diverse Difference

Clarity, Consistency, and Control

Unlike other vendors, Diverse Staffing invested in understanding the client’s culture and business model. From conducting pre-hire site tours to aligning our team’s expectations with theirs, every step was tailored for a long-term, cultural fit—not just a quick hire.

Workforce Oversight & Management

Provided a dedicated on-site manager to oversee all aspects of agency hiring, orientation, and onboarding—including forklift certification. In addition, we conduct quarterly business reviews to ensure alignment with client goals and key performance indicators, allowing for continuous optimization as workforce needs evolve.

Compliance & Screening Excellence

To maintain a high-quality workforce, every candidate undergoes standardized, compliant background and drug screening. We also deliver weekly and monthly performance reports, offering full transparency into fill rates, turnover, and time-on-assignment—ensuring both accountability and informed decision-making.

Technology & Accountability

To strengthen workforce reliability, we implemented a timeclock system that enforces accurate attendance tracking. This simple yet powerful tool ensures real-time visibility and promotes accountability across the entire staffing operation.

The Results

Our partnership delivered consistent, measurable results that exceeded expectations:

Fill Rates

100%

Avg. Assignment Time

181 days

Turnover Rate

25%

Workplace Injuries

0

Key Benefits Summary

Diverse Staffing is now the sole staffing provider for the client’s U.S. operations. Even with temporary business slowdowns, we’ve supported up to 80 employees on-site and currently maintain a workforce of 61.

Simplified Procurement
Replaced multiple vendors with a single staffing partner—streamlining ordering, reducing billing inconsistencies, and easing administrative burden.

Stronger Oversight
On-site support and centralized reporting brought clarity to compliance, performance metrics, and workforce planning.

Improved Retention
Standardized screenings and a focus on cultural fit helped reduce turnover by over 30% and ensure reliable, long-term placements.

“Within just 2–3 months of launching the partnership, we began seeing real, consistent improvements in staffing quality and retention.”

-HR Generalist